Standard Warranty Information
At Darrell's Machines LLC, we stand behind the quality of the parts we sell. We want you to be completely satisfied with your purchase. All our used parts come with a standard 30-day warranty starting from the date of delivery.
This warranty covers the replacement or repair of the defective part at our discretion. If a replacement is not available, a full refund for the part will be issued.
- Engines and transmissions are guaranteed against cracked blocks or heads, bad cams, and internal failures.
- Proper installation by a certified mechanic is recommended. Warranty claims may require proof of professional installation.
- The warranty covers only the part itself. It does not cover accessories attached to the part.
Exclusions and Limitations
We kindly ask our customers to read the following limitations carefully to avoid any misunderstandings during a claim process.
- Labor costs for installation or removal are never covered under our warranty under any circumstances.
- Warranty is void if the part has been altered, modified, disassembled, or used in a manner inconsistent with its original purpose.
- Electrical parts (such as ECMs, alternators, starters, and sensors) are generally non-refundable and are only eligible for exchange if deemed defective.
- We are not responsible for any incidental or consequential damages arising from the use of the part.
Comprehensive Return Policy
If you need to return an item, you may do so within 30 days of the purchase date. The part must be in its original condition, packaging, and include all original components. Please ensure that all distinctive markings applied by Darrell's Machines LLC are still visible on the part.
- A restocking fee of 20% may apply to returns that are not due to a defect or error on our part (e.g., ordering the wrong part, buyer's remorse).
- Return shipping costs are the responsibility of the buyer unless the return is a direct result of our error.
- All returns are subject to inspection before a refund is processed. Refunds are generally processed within 5-7 business days after inspection.
How to Initiate a Return
To initiate a return or file a warranty claim, please follow these steps meticulously to ensure a smooth and rapid process:
- Contact our customer support team at darrellsmachinesllc@gmail.com or call us at 270-260-1933.
- Provide your order number, part details, and a clear description of the issue or reason for return. Photos of the issue may be required.
- Our team will review your request and provide you with an RMA (Return Merchandise Authorization) number and detailed return shipping instructions.
- Package the item securely and include the RMA number prominently on the outside of the box. Do not ship without an RMA.